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Privacy Policy

Welcome to Grayline - where your sparkle and your privacy are both taken seriously.

This Privacy Policy outlines how we collect, use, and protect your personal information when you shop with us, browse our website, or interact with us on any platform. By using our website, you agree to the practices described here.

Who We Are

Grayline is a fashion jewelry brand offering curated, anti-tarnish stainless steel jewelry for women who like their style effortless and elevated. Our website serves as our primary sales channel, and Instagram, Pinterest & YouTube are where the party's at - but your data privacy is our responsibility.

What Information We Collect

We collect information that helps us fulfill your order, improve your experience, and keep things running smoothly.

Information you provide:

  • Name, email, phone number, and shipping/billing address.

  • Payment details (processed securely via third-party gateways — we never store your card info).

  • Messages, reviews, or feedback you share with us.

  • Account details if you create an account.

Information we collect automatically:

  • Device and browser type.

  • IP address and location (approximate).

  • Website usage behavior (pages visited, time spent, clicks, etc.) through cookies and similar tools.

How We Use Your Information

We collect your information to:

  • Process and deliver your orders.

  • Provide customer service and support.

  • Send order updates, promotions, and newsletters (only if you opt in).

  • Personalize your shopping experience.

  • Improve our website, marketing, and product offerings.

We do not sell or rent your data to any third party. Ever.

Cookies & Tracking

We use cookies to:

  • Remember what’s in your cart.

  • Analyze traffic and user behavior.

  • Show you relevant offers and product recommendations.

You can manage or disable cookies via your browser settings - but some parts of the site may not function

properly without them.

Third-Party Services

We work with trusted third-party platforms for:

  • Payments

  • Shipping and delivery

  • Analytics

  • Marketing tools

These platforms may access data strictly to perform services on our behalf and are bound by their own privacy policies.

How We Protect Your Information

Your data is safe with us.
We use SSL encryption, secure hosting, and trusted third-party payment gateways to keep your personal information protected. While no online platform is 100% immune to risks, we do everything possible to keep things locked tight.

Your Rights

You have the right to:

  • Access or correct your personal information.

  • Delete your account or request removal of your data.

  • Opt out of promotional communications at any time via the unsubscribe link or by contacting us directly.

  • Want to make a request? Email us at grayline.jewellery@gmail.com, and we’ll get back to you ASAP.

Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal

data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. If we do, we’ll notify you by updating the date at the top of this page. Continued use of our site after changes means you accept the updated terms.

Contact Us

Got questions, concerns, or compliments?

Reach out to us at grayline.jewellery@gmail.com - we’re here to help and happy to hear from you.

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Grayline is all about making you feel good — and that starts with trust.

Thanks for shopping with us 💛

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